Pragma Lawyers client base includes Government entities, ASX-listed companies, small businesses, accountancy firms, boutique firms
Need:
Set up and maintenance of IT infrastructure for team of 45 (and growing), from its infancy stage of the company to expansion stage (current).
Solution:
EBIT provide ongoing call desk support, network infrastructure services, cloud email services, end user devices (Mobile and desktop) and cybersecurity services.
Level of satisfaction and why ?
Pragma Lawyers has been supported by EBIT since its inception and EBIT has supported its rapid expansion over the last 10 years, from a staff of 1 to now 45 staff and being a mid-size law firm. EBIT have implemented infrastructure which is adaptable to the changing needs of the business over the time, so transitions to new technology as required, has always been a seamless process, which is a priority for the firm to ensure minimal disruption to business operations. During the process, no task has been too big or small to assist Pragma with; often required at an urgent pace and needed in a fast-paced environment. The support desk hotline has always been responsive, as has their email system, as well as out of office hours when required too.
Why would you recommend EBIT to others?
I would absolutely recommend EBIT to others based on the services outlined above, as well as due to their team they have onboard too who are responsive and always happy to help. I am confident in their abilities to deliver and perform for a variety of scaled IT tasks and projects, given what they have helped us to achieve at Pragma and due to the exceptional service they have provided for us to date. I am happy to discuss also if you have any further queries at all.